Kwik Fit online retailer and physical retailer review. Read our expert ratings on Kwik Fit online retailer and physical retailer. Find tyres and compare tyres the quick and easy way on rezulteo.
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Kwik Fit
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Kwik Fit review

Read the comprehensive Kwik Fit review. rezulteo rates tyre distributors by 6 criteria which are :
· For tyre fitting centres : network, car services, customer service,
· For online tyre sales : tyre info, ergonomics, customer service

rezulteo's Kwik Fit tyres service rating

5 / 5

Network

Centre locations3/3
Number of centres3/3
National coverage3/3
Tyre specialist3/3
4.5 / 5

Car services

Nitrogen inflating3/3
Free visual inspection0/3
Wheel alignment3/3
Maintenance services3/3
MoT3/3
Tyre repair3/3
4.5 / 5

Tyre services

Accessory sales3/3
Puncture insurance3/3
Service guarantee3/3
Mobile fitting3/3
Courtesy car0/3

rezulteo's kwik-fit.com tyre service rating

3 / 5

Tyre info

Product details2/3
Tyre photo2/3
Tyre rating0/3
Fitting centre info3/3
2 / 5

Ergonomics

Navigability1.5/3
Interactivity2/3
Functionality1/3
4 / 5

Tyre services

Accessory sales0/3
Fixed fitting prices3/3
Puncture insurance0/3
Purchase fitting online3/3
Book appointments online3/3
Mobile fitting3/3

Rating system for scoring networks and online sales sites.

The kwik-fit.com rating was awarded based on an analysis of their website.

The Kwik Fit rating was awarded based on an analysis of the network and services presented on their website.

Each criteria gets a score of 1 to 3. For each category, the criteria are weight-corrected to give a score out of 5.

Rating criteria for the Kwik Fit network

Network

  • Tyre specialist: business that focuses exclusively on tyres.
  • Number of centres.
  • National coverage: coverage in the UK.
  • Centre locations: town centres, shopping centres, or main roads.

Car services

  • Wheel alignment: majority of network has the equipment and qualified personnel to check and carry out alignment.
  • Tyre repair: network offers tyre repair.
  • Free visual inspection: network offers a free visual inspection for tyres, brakes and shock absorbers on each visit.
  • Nitrogen inflating: network offers nitrogen tyre inflation.
  • Maintenance services: majority of network offers oil changes, brakes (disks and pads) and shock absorbers.

Tyre services

  • Service guarantee: network offers tyre service guarantee (fitting and balancing) good for a minimum of one year.
  • Accessory sales: products connected to the tyres such as chains, wheels or other car accessories.
  • Puncture insurance: insurance in the event of a puncture which ensures free tyre repair or replacement if the tyre cannot be repaired. Customer only pays for the proportion of wear.
  • Courtesy car: complimentary (depends on certain conditions) courtesy car, if work is required on the vehicle during tyre service or other maintenance services(shock absorbers, brakes...).

Rating criteria on the kwik-fit.com website

Tyre info

  • Product details: information on the tyre features and usage.
  • Tyre photos: photo of the right tyre, with close-up options.
  • Tyre rating: tyre ratings for the major tyre brands according to qualified tests (conducted by credible sources) with objective and detailed information.
  • Fitting centre info: centre contact details and business hours.

Ergonomics

The ergonomics analysis was performed by Axance, a company specialising in website ergonomics. Axance compared the online retailers to a grid of ergonomic criteria (Bastien &Scapin, …), interface standards and design principles.

  • Navigability: evaluation of navigation tools and the site data architecture used to determine site usability.
  • Interactivity: site complies with basic standards.
  • Functionality: e-commerce functionality (basket, ordering process), tyre search module, user help and guidance features.

Tyre services

  • Purchase fitting online: purchase and pay for tyre fitting services on the site.
  • Book appointments online: make an appointment for tyre fitting on the website.
  • Fixed prices: same price regardless of the tyre or fitting centre used.
  • Puncture insurance: insurance in the event of a puncture which ensures free tyre repair or replacement if the tyre cannot be repaired. Customer only pays for the proportion of wear.
  • Accessory sales: products connected to the tyres such as chains, wheels or other car accessories.